Farosh itself handles the shipping of all items listed on the website and is responsible for the safe delivery of these items to the buyer. It is, therefore, the responsibility of Farosh to ensure safe delivery of the products at buyers’ doorstep.
Upon placing an order, the buyer receives a confirmation call and email along with the order number and tracking code. Customers can easily track their orders through order number and tracking code. The status of an order is listed in any of the four categories i.e. Pending, Shipped, Delivered, or Delivery Failed. Initially, when you place an order, it’s status is set to Pending. When your order is dispatched from Farosh, the status is updated to Shipped and you may receive the order any moment. When you will receive the order, the status is changed to “Delivered”. In cases, where you are unreachable on the provided address, Farosh will try to reach you for four business days. If the provided address is incorrect, then the delivery is marked Delivery Failed.
Buyers are advised not to receive the parcel if the seal is opened* or damaged before the payment is made to Seller and Logistics Officer in case of all “Cash on Delivery” orders. In case you find any issue with the products received, you can contact our Support Staff at [email protected] to find out how our Return and Exchange Policy may apply.
* (Buyer shall be allowed to open the package only under Conditions Applied)