Farosh takes strong measures and protocols to ensure that the buyers always receive what they saw and ordered from the website. However, if buyers do not find the ordered item as they expected, they can request Farosh for return or refund the order under conditions applied.
Order Opening: Must make order opening video and make sure the product is delivered in perfect working condition. Send that video to Farosh team, otherwise your complain will not acceptable.
Electric & Electronic Products: Non branded electric & electronic products have only check warranty. So please record your order opening video as mentioned above.
Returns & Refunds Policy Per category |
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Category |
Return Window & Exception Cases |
Computers & Gaming |
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Laptops, Desktop, Printers & Scanners, Gaming Console & Accessories |
7 Days; Replacement only |
Not eligible for return if the item is "No longer needed" |
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If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. |
|
Computer Accessories |
7 Days; Return and refund |
Not eligible for return if the item is "No longer needed" |
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For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
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Phones & Tablets |
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Smart Phones, Feature Phones, Tablets, Earphones & Headsets |
7 Days; Replacement only |
Not eligible for return if the item is "No longer needed" |
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If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. |
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For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
|
Mobile & Tablet Accessories |
7 Days; Return and refund |
Not eligible for return if the item is "No longer needed" |
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For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
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TVs, Audios & Cameras |
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LED , LCD & SMART TVs, AUDIO & VIDEO, Cameras |
7 Days; Replacement only |
Not eligible for return if the item is "No longer needed" |
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If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
|
Accessories |
7 Days; Return and refund |
Not eligible for return if the item is "No longer needed" |
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For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
|
Kitchen & Appliances |
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Small Appliances, Large Appliances, Kitchen Accessories |
7 Days; Replacement only |
Not eligible for return if the item is "No longer needed" |
|
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. |
|
For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
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Beauty & Health |
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Makeup, Skin Care, Hair Care, Fragrances, Health, Bath & Body |
Non-returnable |
Women Fashion |
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Women's Clothing, Women's Sleepwear & Lingeries, Women's Shoes |
7 Days; Return and refund. No questions asked |
Custom made items, women's intimate apparel and men's innerwear cannot be returned. |
|
Women's Accessories |
7 Days; Replacement only |
Not eligible for return if the item is "No longer needed" |
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If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. |
|
Men Fashion |
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Men's CLOTHING, Men's Sleepwear & Innerwear, Men's Shoes |
7 Days; Return and refund. No questions asked |
Custom made items, women's intimate apparel and men's innerwear cannot be returned. |
|
Men's Accessories |
7 Days; Replacement only |
Not eligible for return if the item is "No longer needed" |
|
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. |
|
Toys & Kids |
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Boy Fashion, Girl Fashion |
7 Days; Return and refund. |
TOYS & Games, Kids Accessories |
7 Days; Return and refund |
Not eligible for return if the item is "No longer needed" |
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Toy vehicles are not eligible for refund |
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Home & Living |
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Bedding, Bath, Home Décor |
7 Days; Return and refund. |
Custom made items can't be returned. |
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Furniture, Light |
7 Days; Replacement Only |
Not eligible for return if the item is "No longer needed" |
|
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. |
|
7 Days; Return and refund |
|
Not eligible for return if the item is "No longer needed" |
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Sports & Fitness |
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Cricket, Football, Hockey, Indoor Sports |
7 Days; Return and refund |
Not eligible for return if the item is "No longer needed" |
|
Exercise & Fitness, Sports Accessories |
7 Days; Replacement only |
Not eligible for return if the item is "No longer needed" |
|
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. |
|
For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
|
Automobiles & Toolkits |
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Bike, Car, Tools & Hardware |
7 Days; Return and refund |
Not eligible for return if the item is "No longer needed" |
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School & Stationery |
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Books & Magazine, Stationary, School Uniform, School Supplies |
7 Days; Return, Refund and Replacment only |
Not eligible for return if the item is "No longer needed" |
Issuance of Refunds |
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If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product. |
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The time span required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days). |
Payment Method |
Refund Option |
Refund Time |
Cash on Delivery (COD) |
Bank Deposit/Jazz Cash/Easy Paisa |
4-5 working days |
Modes of Refund |
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Bank Deposit |
The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. |
Deduct Bank charges fee from your amount when transfer your amount. |
Jazz Cash |
The Jazz Cash account Number and Account holder name provided must be correct and the account must be active and should hold some balance. |
Deduct Jazz Cash transfer fee when refund your amount in your account. |
Easy Paisa |
The Easy Paisa account Number and Account holder name provided must be correct and the account must be active and should hold some balance. |
Deduct Easy Paisa transfer fee when refund your amount in your account. |