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Farosh takes strong measures and protocols to ensure that the buyers always receive what they saw and ordered from the website. However, if buyers do not find the ordered item as they expected, they can request Farosh for return or refund the order under conditions applied.

Returns & Refunds Policy Per category

Category

Return Window & Exception Cases

Computers & Gaming

Laptops, Desktop, Printers & Scanners, Gaming Console & Accessories

7 Days; Replacement only

 

Not eligible for return if the item is "No longer needed"

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Computer Accessories

7 Days; Return and refund

 

Not eligible for return if the item is "No longer needed"

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Phones & Tablets

Smart Phones, Feature Phones, Tablets, Earphones & Headsets

7 Days; Replacement only

 

Not eligible for return if the item is "No longer needed"

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Mobile & Tablet Accessories

7 Days; Return and refund

 

Not eligible for return if the item is "No longer needed"

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

TVs, Audios & Cameras

LED , LCD & SMART TVs, AUDIO & VIDEO, Cameras

7 Days; Replacement only

 

Not eligible for return if the item is "No longer needed"

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Accessories

7 Days; Return and refund

 

Not eligible for return if the item is "No longer needed"

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

   

Kitchen & Appliances

Small Appliances, Large Appliances, Kitchen Accessories

7 Days; Replacement only

 

Not eligible for return if the item is "No longer needed"

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Beauty & Health

Makeup, Skin Care, Hair Care, Fragrances, Health, Bath & Body

Non-returnable

Women Fashion

Women's Clothing, Women's Sleepwear & Lingeries, Women's Shoes

7 Days; Return and refund. No questions asked

 

Custom made items, women's intimate apparel and men's innerwear cannot be returned.

Women's Accessories

7 Days; Replacement only

 

Not eligible for return if the item is "No longer needed"

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Men Fashion

Men's CLOTHING, Men's Sleepwear & Innerwear, Men's Shoes

7 Days; Return and refund. No questions asked

 

Custom made items, women's intimate apparel and men's innerwear cannot be returned.

Men's Accessories

7 Days; Replacement only

 

Not eligible for return if the item is "No longer needed"

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Toys & Kids

Boy Fashion, Girl Fashion

7 Days; Return and refund.

TOYS & Games, Kids Accessories

7 Days; Return and refund

 

Not eligible for return if the item is "No longer needed"

 

Toy vehicles are not eligible for refund

Home & Living

Bedding, Bath, Home Décor

7 Days; Return and refund.

 

Custom made items can't be returned.

Furniture, Light

7 Days; Replacement Only

 

Not eligible for return if the item is "No longer needed"

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

7 Days; Return and refund

 

Not eligible for return if the item is "No longer needed"

Sports & Fitness

Cricket, Football, Hockey, Indoor Sports

7 Days; Return and refund

 

Not eligible for return if the item is "No longer needed"

Exercise & Fitness, Sports Accessories

7 Days; Replacement only

 

Not eligible for return if the item is "No longer needed"

 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Automobiles & Toolkits

Bike, Car, Tools & Hardware

7 Days; Return and refund

 

Not eligible for return if the item is "No longer needed"

School & Stationery

Books & Magazine, Stationary, School Uniform, School Supplies

7 Days; Return, Refund and Replacment only

 

Not eligible for return if the item is "No longer needed"

 

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time span required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days).

 

Payment Method

Refund Option

Refund Time

Cash on Delivery (COD)

Bank Deposit/Jazz Cash/Easy Paisa

4-5 working days

Modes of Refund

Bank Deposit

The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options.

Deduct Bank charges fee from your amount when transfer your amount.

Jazz Cash

The Jazz Cash account Number and Account holder name provided must be correct and the account must be active and should hold some balance.

Deduct Jazz Cash transfer fee when refund your amount in your account.

Easy Paisa

The Easy Paisa account Number and Account holder name provided must be correct and the account must be active and should hold some balance.

Deduct Easy Paisa transfer fee when refund your amount in your account.

 

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