Farosh is committed to protecting the privacy of its buyers.
We believe in transparency and committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by Farosh. This policy explains our privacy practices for Farosh.pk, Farosh’s mobile applications (the "Apps"), Farosh Payments, and our other services provided by Farosh.pk.
By using the Services, you authorize Farosh to use your information in Lahore, Pakistan where Farosh operates. Please be aware of the privacy laws and standards in Lahore, Pakistan including the rights of authorities to access your personal information.
We use the information that we gather from the users in a number of ways. For example, if you purchase an item, we’ll share your shipping information with the seller; we could use your forum suggestions to improve the Services; we use data analytics and work with certain third-party service providers to ensure site functionality, to improve the Services, and for targeted online and offline advertising and marketing; and of course, we use your email address to communicate with you. We also partner with service providers and other third parties that collect, use, promote, and analyze information about Farosh and Farosh admin members and visitors.
In order to use the Services, you need to provide us with a valid email address, and for Services that require registration, a name associated with your account that you can choose and that represents your identity on Farosh. You may review and change that name through your account settings. You need to provide this information to enable us to provide you with the Services. Depending on the services you choose to use, additional information, such as a shop name, billing and payment information (including billing address, mobile number, credit card information), a mobile number, and/or a physical postal address, may be necessary in order for us to provide a particular service. You are not required to provide us with this information to sign up, but we will need it to provide certain services. For example, we need a physical postal address if you are buying something on the Site for delivery. Farosh may contact individual shop owners confidentially to request more information about their shops or items listed through the Services, or to ensure compliance with our rules and applicable law.
The name associated with your account, which you may review and change in your account settings, is publicly displayed and connected to your Farosh activity. Other people may see the date you joined, reviews, ratings, profile information, items listed for sale and sold item listings.
Farosh automatically receives and records information from your browser or your mobile device when you visit the Site or use the Apps or use certain other Services, such as your IP address or unique device identifier, cookies and data about which pages you visit in order to allow us to operate and provide the Services. This information is stored in log files and is collected automatically. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, to analyse and understand how the Services work for members and visitors, and to provide advertising and a more personalised experience for members and visitors. For more information about online tracking tools and how we use them, see our Cookies & Tracking Technologies page or “Information Uses, Sharing, & Disclosure” section below.
We automatically collect device-specific information when you install, access, or use the Services. This information may include information such as the hardware model, operating system information, app version, browser information, IP address, and device identifiers.
We use mobile analytics software to allow us to understand the functionality of the Apps on your phone. This software may record information such as how often you use the Apps, what happens within the Apps, aggregated usage, performance data, and where the Apps were downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application.
Some members or visitors may choose to connect to Farosh or register a Farosh account using an external third-party application, such as Facebook. Farosh may receive data from those connected third-party applications. Connecting your Farosh account to third-party applications or services is optional. If you choose to connect your account to a third-party application, Farosh may receive information from that application. We may use that information as part of providing the Services to you. You can also choose to share some of your activity on Farosh on certain social media networks which are connected to your Farosh account, and you can revoke your permission anytime in your account settings.
On occasion, Farosh may need to contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. Farosh may need to contact you by mobile or telephone number to provide member support or for transaction-related purposes. Additionally, with your consent, Farosh may send you an SMS (or similar) message or physical mail in order to provide you with buyer support or to provide you with information about products and features that you may find of interest. You may update your contact preferences in your account settings.
Some messages from Farosh are service-related and necessary for members and Guest Checkout users. You agree that Farosh can send you non-marketing emails or messages, such as those related to transactions, your account, security, or product changes. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, service availability, modification of key features or functions, and correspondence with Farosh’s support team.
When you register for an account or provide us with your email address or mobile number such as for a Guest Checkout purchase or to subscribe to a newsletter, you agree to receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails through the opt-out link included in marketing emails or messages. Members may also control some marketing emails or messages through their account settings as well as through the opt-out link included in marketing emails or messages.
We respect your privacy. Farosh will not disclose any of your information other than what is already visible to public without your consent, except as specified in this policy.
We use your information to provide and improve the Services and our products, for billing and payments, for identification and authentication, for targeted online and offline marketing, to contact members or interested parties, and for general research and aggregate reporting. For example, in accordance with our existing case resolution process, we may use the information you provide to resolve complaints with Farosh or other members. We may learn the sorts of products that you’re interested in from your browsing and purchasing behavior on (and off) the Site or Apps and suggest potential purchases as a result. Similarly, we or our sellers may advertise our Services or our sellers’ products through a variety of different mediums. As part of this, we may work with advertising partners such as Facebook or Google.
If Farosh receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph, Farosh may disclose personal information, which may include, but may not be limited to, a member’s name, address, phone number, email address, and company name.
Farosh is affiliated with a variety of businesses (such as payment processors, research companies, and analytics and security providers) and works closely with them for a variety of purposes, including assisting us to perform and improve the Services. These businesses may offer promotions (including email promotions) or sell items or services to you through the Services. Farosh may also provide services or sell products jointly with affiliated businesses. When an affiliated business assists in facilitating your transaction, we may need to share information related to the transaction with that affiliated business in order to facilitate your transaction. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to Farosh not to disclose or use your information for other purposes.
Farosh relies on several legitimate interests in using and sharing your personal information. These interests include:
All kinds of information of sellers as well as of buyers are secured with Farosh.
We need to collect various kinds of information from the buyers when they place an order. The personal details and address are obtained for shipping and financial details are obtained to process the payment. Personal information that is collected includes, but is not limited to, full name, contact details, shipping address, date of birth and preferred payment mode. All information obtained is only and solely used for the purpose of processing the order that buyers place at Farosh. The financial information you provide is verified to enable the transaction.
The security of your personal information is important to us. Once your order has been processed, your information is kept secured with Farosh to be used in future. The scenarios where this information may be used in future may include, but are not limited to, any claims made by the buyers, conduct surveys or seeking buyer feedback, sending periodic newsletters or other notifications, or other such purposes. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. If you have any questions about the security of your personal information, you can contact us at [email protected].
The payment information you provide, your activities and your personal information shared shall be kept secured with us. Farosh does not trade the information taken from buyers with any third party. Buyers are also advised not to share their personal or financial details with any party other than Farosh using the Farosh platform. Farosh encrypts certain information (such as credit card numbers) using secure socket layer technology (SSL). Farosh follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can't guarantee its absolute security.
If you would like to manage and modify your personal information, you can do so from your Farosh account settings. If you need further assistance, you can contact Farosh through one of the channels listed below under “Contact Farosh.” We will respond to your request within a reasonable timeframe.
Farosh will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your Farosh member account), or as needed to provide the Services to you. If you no longer want Farosh to use your information to provide the Services to you, you may close your account. Farosh will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve complaints, and enforce our agreements. In addition, Farosh sellers may also be required to retain and use your information in order to comply with their legal obligations. Please note that closing your account may not free up your email address, username, or shop name (if any) for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.
You have the right to withdraw your consent to our processing of your information and your use of the Services. You can do this at any time by closing your account through your account settings and then emailing [email protected] (for buyers) or [email protected] (for sellers) to request that your personal information be deleted.
If you withdraw your consent to the use or sharing of your personal information for the purposes set out in this policy, you may not have access to all (or any) of the Services, and we might not be able to provide you all (or any) of the Services. Please note that, in certain cases, we may continue to process your information after you have withdrawn consent and requested that we delete your information, if we have a legal basis to do so. For example, we may retain certain information if we need to do so to comply with an independent legal obligation, or if it is necessary to do so to pursue our legitimate interest in keeping the Services safe and secure.
We may amend or update this policy from time to time without any prior notice or intimation.
If you have questions or suggestions about personal information you can contact Farosh’s Support team via our Help Center, by sending an email to [email protected].